LiveAgent -Your Go-to Customer Service Software

LiveAgent is a customer support software that understands its users’ need to save time while offering the best customer support services to their customers, thereby increasing customer satisfaction and the growth rate of their businesses.

LiveAgent handles the customer service channels of a variety of business types and sizes in different industries globally such as those in SaaS, Non-profits, Insurance, Marketing and more.

With LiveAgent, users get their customer support channels neatly organized, and all customer support requests sorted out seamlessly in time.

How Does LiveAgent Work?

Since LiveAgent works with users from different industries, the customer support software offers specified tailored-solutions to its users, while highlighting each user’s uniqueness.

LiveAgent ensures optimum satisfaction of its users’ customers, using a range of integrations within different categories of customer support tools as Chatbots, Analytics, Email marketing, CMS, CRM,  Automated workflow, Collaboration tools, Migration tools and more.

With a wide range of features integrated daily into the software, you can be trained on the how-to of the software in-person, online, via webinar or documentation in no time.

LiveAgent offers three plans with a 14-day free trial attached to each plan, after which the starting price would be $9/month. Alternatively, you can make use of our LiveAgent discount coupons and codes to save off the real costs.

If you do not like subscriptions, you can buy a downloadable license with a one-time payment and get it installed on their server, all for just $11,950.

What Are The Features Of LiveAgent?

LiveAgent has a myriad of helpful features, they are classified into the following categories below;

Live Chat: Chat sessions are in-built with no extension needed, proactive and in real-time. Invites can be sent to reluctant customers for chat sessions.

Call centres: IVRs,queue management, campaign management, call recording/logging/scripting, Inbound/outbound call center e.t.c.

Support portals: Reduce workload and cost by setting up offline support portals.

Ticket management: Communicate with your customers and get their requests identified and sent to the appropriate customer representatives.

Analytics: Determine and monitor customer satisfaction.

Socials: Reply to facebook posts and tweets that require action with ease.

Gamification: Create more fun and motivation within your organization using badges, leadership boards, setting benchmarks and rewards.

Multilingual: Reach out to customers across the globe using the over 38 translations available and the language adaptable widgets.

Mobile apps: IOS and android responsive.

Security: You can set up a 2-way verification system, ban IPs and encrypt HTTPS.

What Are The Benefits Of LiveAgent?

LiveAgent affects both customer service and sales through its extensive integrations, user interface and customizable solutions provided to businesses by:

• Providing a user-friendly & straightforward interface
• Flexible test and automation system
• Cloud-based services
• Increased engagements and conversion rates
• Decreased bounce rate
• Improving marketing (more comfortable to work around with features like email marketing)
• Optimized mailbox sharing
• Decrease ticket workload
• Increased response speed
• 14-day free trial
• Integrations with top market apps like MailChimp, Google analytics, Aweber, etc.
• Enable automated work platforms (Zapier, Cloud app, Meetingbird).
• The enabled API reference for developers

It’s definitely a tool to get. Our LiveAgent discount deals will help you get started leaving you some cash to save.

How To Use LiveAgent:

Step 1: Signup on a free account on their website using your full name, work email and organization/company name.

Step 2: To get started on using LiveAgent, you can start with the 14-day trial for free after which will be asked to update to any of their plans. You can save some money off the various plans by using our LiveAgent discount codes.

Step 3: The dashboard gives you a direction to all the features.

Step 4: Set up additional emails (as preferred) or integrate other email services such as Gmail, etc.

Step 5: Setup live chatbot on your site using a short HTML code

Step 6: Connect your social pages

Step 7: Setup your customer portals

Step 8: Setup your call center using Twilio.

Step 9: Explore more powerful features.